Working with demanding people is pretty much part of being human. We all probably have at least one boss, client or co-worker who asks a lot of us, sometimes at inopportune times and sometimes, perhaps, in less-than-friendly ways. Looking on the bright side, demanding people […]

This blog post continues my list of 10 signs that a prospect will be a difficult client. To recap what was covered in Part 1: I’ve been fortunate to have had some wonderful clients. I’ve also had some difficult clients – the kind that pay […]

I’ve been fortunate to have had some wonderful clients – the kind that send flowers to family funerals and housewarming gifts to new homes after moving. I’ve also had some difficult clients. The kind that pay you late, expect you to be available for only […]

Emergencies happen. A damaging review has to be addressed on social media, a crisis in the news needs to be handled, your client’s office is on fire. I get it. But how often are we corresponding with clients and co-workers after hours on non-emergency projects? […]

Some people thrive on conflict. I am not one of them. But as much as I’d love to live in world of perpetual sunshine and rainbows, conflict is inevitable. I’m not going to agree with everyone. People will try to take advantage. Agendas will differ […]